Shipping
Australia
Shipping Costs
Standard Shipping: $10
Express Shipping: $15
Free domestic standard shipping for orders over $220
Free domestic express shipping for orders over $300
Shipping Time
Standard Shipping: 3–8 business days
Express Shipping: 1–4 business days
Shipping timeframes are estimates and may vary depending on your location and Australia Post delivery conditions.
International
Shipping Costs
Standard Shipping: $20 AUD
Express Shipping: $35 AUD
Free international standard shipping for orders over $350 AUD
Free international express shipping for orders over $450 AUD
Delivery Time
International Standard Shipping: 5–15 business days
International Express Shipping: 3–10 business days
Shipping timeframes may vary depending on your location, local postal services, and customs processing.
International Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer.
Billie Mae is not responsible for delays caused by customs processing.
Shipping FAQs
When will my order be shipped?
All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been dispatched, including tracking details.
Please note that processing times may be slightly longer during launch periods, promotions, or public holidays.
What are my delivery options?
We offer both standard and express shipping within Australia and internationally.
Do you ship internationally?
Yes! We ship worldwide.
Can I track my order?
Yes! Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
What happens if my parcel is lost or missing?
If your parcel is lost or has not arrived within a reasonable timeframe, please contact us at hello@billiemaejewellery.com and we will assist in locating your order.
We are committed to ensuring your Billie Mae piece arrives safely and with care.
Who's responsible for delivery?
Billie Mae is not responsible for delays caused by postal carriers, customs, or incorrect shipping information provided at checkout.
Please ensure all delivery details are entered correctly, as we are unable to redirect parcels once they have been dispatched.
