Shipping policy

At Billie Mae, each order is carefully prepared and packaged to ensure it arrives safely and beautifully.

Processing Time

All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been dispatched, including tracking details.

Please note that processing times may be slightly longer during launch periods, promotions, or public holidays.

Shipping Timeframes

Australia
Standard Shipping: 3–8 business days
Express Shipping: 1–4 business days

Shipping timeframes are estimates and may vary depending on your location and Australia Post delivery conditions.

International

Billie Mae proudly offers worldwide shipping, allowing you to enjoy your pieces wherever you are.

Estimated delivery timeframes:
International Standard Shipping: 5–15 business days
International Express Shipping: 3–10 business days

Shipping timeframes may vary depending on your location, local postal services, and customs processing.

International Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer.

Billie Mae is not responsible for delays caused by customs processing.

 

 

 

Shipping Costs

Australia

Standard shipping: $10

Express shipping: $15

Free domestic standard shipping for orders over $220

Free domestic express shipping for orders over $300

International

Standard shipping: $20

Express shipping: $35

Free international standard shipping for orders over $350

Free international express shipping for orders over $450

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Delivery Responsibility

Billie Mae is not responsible for delays caused by postal carriers, customs, or incorrect shipping information provided at checkout.

Please ensure all delivery details are entered correctly, as we are unable to redirect parcels once they have been dispatched.

Lost or Missing Parcels

If your parcel is lost or has not arrived within a reasonable timeframe, please contact us at hello@billiemaejewellery.com and we will assist in locating your order.

We are committed to ensuring your Billie Mae piece arrives safely and with care.